E-Shop Terms of Use

Eshop https://www.barok.com.gr/ is the online store for the sale of products through the Internet of the company "AFOI GIANNAKOUDI.OE", located at 86 Themistokli Sofouli Street, Thessaloniki, PC 55131, Thessaloniki, with Tax Identification Number 084065579 - Tax Office of KALAMARIA

The terms of use and browsing on the website are presented below:

Amendment of the terms hereof

Eshop barok.com.gr reserves the right to modify or renew at any time these terms and conditions of transactions, made through its online store whenever it deems necessary and without prior notice, except by posting on this website.

Product information & availability

Eshop barok.com.gr tries to make the information and descriptions of the products of its online store as complete and valid as possible, however, barok.com.gr  is not responsible in case any information or description related to the products that sold are inaccurate, incomplete, untimely updated or with errors that have escaped attention or have occurred unintentionally or due to any malfunction of the website due to force majeure.

Barok.com.gr cannot provide any guarantee for the availability of the products, but it guarantees the timely information of the final consumers about their non-availability.

All prices listed include legal VAT.

Limitation of liability

In no case shall the online store be liable for any claims of legal or civil and/or criminal nature or for any damage (positive, specific or derogatory which is indicative and not restrictive, divisive and/or cumulative in loss of profit, data, missing profits, compensation, etc.) by visitors to the website or third parties for reasons related to the operation or not and/or use of the website and/or inability to provide services and/or information available from him/her and/or from any unauthorized interference by third parties in products and/or services and/or information made available through it.

Copyright

The website barok.com.gr is the official website of the company AFOI GIANNAKOUDI.OE. All the content of the websites posted by the company, including images, graphics, photographs, drawings, texts, services and products, are the intellectual property of AFOI GIANNAKOUDI.OE international conventions and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the actual provider of the Content of the Websites is prohibited. Any reproduction, republishing, upload, communication, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of the undertaking or any other legitimate beneficiary of the above copyright.

The names, images, logos and insignia that represent AFOI GIANNAKOUDI.OE and/or its online store barok.com.gr  and/or third parties contracted with them as well as their products or services, are exclusive marks and insignia features of the company and/or barok.com.gr and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites AFOI GIANNAKOUDI.OE should in no way be construed as a transfer or assignment of their license or right of use.

User liability

Users of the e-shop of AFOI GIANNAKOUDI.OE accept that they will not use it for sending, publishing, sending by e-mail or broadcasting in any other way any Content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libellous, constitutes a violation of someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relations (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property rights, contains software viruses or any other codes, archives or programs, which have been designed for the purpose of interrupting, causing damage, destroying or obstructing the operation of any software or hardware, intentionally or unintentionally infringing the applicable Greek and Community legislation and its provisions; may harass third parties in any way and any content used for collecting or storing personal data of other users.

Eshop barok.com.gr does not control the availability, content, privacy policy, quality and completeness of the services of other web sites and pages to which it refers through "links", hyperlinks or advertising banners. Therefore, for any problem that occurs during their visit/use, the user must address directly to the respective web sites and pages, which are fully responsible for the provision of their services. Under no circumstances should barok.com.gr be deemed to accept the content and services of the web sites and pages to which it refers or is linked to them in any other way.

Purchasing of goods

Eshop barok.com.gr makes every effort to provide high quality services.

of your order. After processing the order from the online shopping department of barok.com.gr , you will receive the second and confirmatory e-mail with the products that will be sent to you.

During the progress of your order you will receive a series of automated e-mails, which will indicate the progress of the order.

If your order has a pending issue, you will be sent a corresponding e-mail. Alternatively, we will contact you on the phones you have given us during the registration or registration of the order on our site.

There is no way to deactivate these updates, the sending of which is a prerequisite for the correct development of your order. We invite you to take care of these e-mails so that they can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay. In case of delay of the informative e-mail please check the SPAM or JUNK mail.

Withdrawal - Return - Replacement of Products

You have the right to return the products you purchased and request the reimbursement of their price including the shipping cost paid for the purchase, or their replacement with another product or products up to the price you have paid or at an additional price if desired, within 14 days of receipt of the product. In any case, please contact us at 2310429340. The money shall be returned within 14 days.

In addition, in all cases, the product to be repaired must be accompanied by the original purchase receipt. For all the above cases, the products to be returned-replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, together with everything the documents accompanying the product (e.g. Invoices, retail sale receipt and so on). Prior to any return, previous consultation with barok.com.gr .

In any case, return and replacement is possible under the following conditions:

1. contact the business on the same day or the next business day
2. in case of replacing the product within 14 days with other up to the amount of the price or with an additional price or withdrawal within 14 days in accordance with Article 5 (10) of Law 2251/1994, the product must not have been used
3. the product is accompanied by all the necessary documents proving the transaction (e.g. Invoices, retail sale receipt and so on). In addition, in case of product return/replacement, the shipping and delivery costs of the product are borne by the customer.

There is the possibility of late return of money in cases where we have not received the products or in cases where we have not received any of the accompanying documents (e.g. Invoices, retail sale receipt and so on).

Defective Product

If the products are found to be defective or do not correspond to the advertised features, after contacting the customer, the products will either be repaired, or replaced, or their price will be reduced or the money will be returned to the customer within 14 days.

Cancellation of Order

Cancellation of the order can only be done in the following case: Send us an e-mail by the end of the order day, with your details and one of our partners will cancel it.

METHODS OF PAYMENT

Credit Card Payment:

The online store barok.com.gr  accepts all Visa, Mastercard, credit cards. For purchases with your credit card, follow the instructions in our online store. Your order will be sent to ALPHA BANK and the transaction - use of the credit card will be done in the secure trading environment of the bank. There you will be asked to fill in the order form and the number and expiry date of your credit card. The company AFOI GIANNAKOUDI.OE does not hold credit card numbers. Any credit card transaction is made with the bank and not with AFOI GIANNAKOUDI.OE. If the order is made with the data and on behalf of the company, then the credit card used must be corporate. That is, it has been issued in the data of the respective company. The authorized holder must also be present at the delivery with his credit card and identity card.

Payment upon receipt of the order from our store:

Pay upon receipt of your order from our store.

Monday - Friday: 09:00 - 4:30 p.m.

By deposit in a bank account:

Prepay your order at one of the following bank accounts we work with:

ALPHA BANK

IBAN: GR2901407060706002320000443

and send us the copy of the bank payment order by fax to 2310656766. By receiving the copy of the bank payment order, we send you your order.

ORDER-DELIVERY OF PRODUCTS-SHIPPING COSTS

Order Completion:

When you place your order, you will see the following message (example): "YOUR ORDER WAS COMPLETED. THANK YOU. Your order number is 71243. Please check your email. We have sent you a confirmation e-mail with the details of your order."

Delivery of products:

The delivery of the products can be done in one of the following ways:

• With Courier
• With a transport company
• Upon receipt from our store

 Shipping costs

Shipping costs are FREE regardless of order amount.You will be notified by phone or E-mail about the shipment

Delay of order

Your order may be delayed for the following reasons:

The product has been delayed by our supplier: In such a case, we will contact you to ask if you want us to deliver the order without this product or to suggest an alternative. We will send this item to you immediately upon receipt at our warehouses.

The product you ordered has already been removed and is not available: In this case, an employee of our company will contact you directly to give you all the alternatives.

In times of extreme weather events or strikes and in any case of force majeure, which may affect the transport and delivery of your order.

In case it is impossible to contact you by phone and/or by e-mail (if there is a problem in your order, either in relation to the product or in relation to its payment) because e.g. the data you have registered are not properly updated.

PERSONAL DATA

General

Our company, as Controller, sets as a priority the security of your personal data through our compliance with National and European Legislation and Regulation (EU) No. 679/2016 (GDPR). Through our privacy policy, we inform you on the one hand, about the practices of our company regarding the processing of your personal data and on the other hand, about the rights you have as the subjects of this data. This way you will be able to provide us with your explicit consent for the collection and processing of your personal data in as many cases as you are requested, which you can withdraw or modify at any time.

Ways of data collection

In accordance with Regulation (EU) No. 679/2016 (GDPR), personal data are the data that can be used to identify an individual. We collect your personal data that you provide exclusively to us, when you create an Account and register as a user on our online platform, when you place an order and purchase a product through the online platform of our website and when you submit requests and messages related to the service you as our customers. We are also asked by the users of our website to provide us with their personal data, and in cases where they wish to send E-mail to barok.com.grwhen they subscribe to the 'Newsletter' of our website in order to receive information from barok.com.gr and when they send CVs to find a job through our website. In all the above cases the provision of any kind of personal data is done by you voluntarily.

The personal data we process

The company designed the website AFOI GIANNAKOUDI.OE so that its users can visit it without having to reveal their identity, unless they wish to. To create an Account you need to fill in certain fields the personal data that will be requested, which is necessary for your personalization as a customer and the conclusion of any contract with you. In order to create an Account, the following information is required: Name, Postal Address, Postal Code, Area, Country, Fixed Telephone and E-mail. Then you need to set your personal password. In order to complete your registration, you must, after reading the terms of use and the Privacy Policy, select the box in the "I accept" option. In order to complete an order and conclude a sale of a product, in addition to the information required for the creation of an Account, you will be asked for some additional information necessary for the completion of the transaction and the fulfillment of the legal obligations of our company. These details regarding the method of payment, invoicing and dispatch of the product, are the TIN and the competent Tax Office, your Profession and the details of your credit card. Finally, when you send us requests for communication in the context of Customer service, the required data is only your email address and your name, which you have already provided by creating an Account. When filling in any contact form on our website, you will be asked for your name and e-mail address.

Purposes of processing

Our company collects and maintains and processes your personal data only when you voluntarily provide it to us, for the following purposes:

1. For your management as a registered customer and to offer personalized experience on our websites, in case you have created an Account.
2. For the completion of orders and contracts for the sale of products through our online store.
3. For Customer Service in respect of orders.
4. To communicate with users and resolve any disputes.
5. For the provision of customer services, such as the provision of offers and informative e-mails and informing users about promotional activities and new products, in case you subscribe to our company newsletter.
6. The extraction of information on how our website is used by its visitors, in order to continuously improve it.
7. For research and statistical purposes related to the operation of our website.

Legal processing bases

The legal basis for processing the data we collect and process is taking place in the case of the creation of an Account, taking measures as required by you as a Data Subject before the conclusion of a contract. In other words, in order to register as a User on our online platform and place an order as our customer, the processing of your requested personal data is required. We process the data you provide to us when you place a product order for the purpose of the execution of the sales contract and for the fulfillment of our legal obligations. We make use of the information you give us in order to contact you regarding the delivery of the order at your place and for the confirmation and identification of the customer in any case. Finally, the acquisition of data in the context of customer service is part of the legitimate interests of our company. The continuous improvement of our website and the services provided is also part of the legitimate interests of our company. In other cases, we process your personal data only when you provide it to us voluntarily and only when we receive your free, explicit and fully informed consent. Your consent to the processing of your personal data may be revoked at any time.

Security of your personal data

In the context of personal data protection, our company regularly checks the need to maintain your personal data and deletes what it considers to be unprofitable and not absolutely necessary for processing purposes. barok.com.gr  is committed to ensuring the security and integrity of the data it collects about the users of its website and for this reason it takes the necessary measures to protect the personal data that you users provide with any way. These measures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. In particular, we protect the security of your information by using software that encrypts and anonymizes the information you enter. The barok.com.gr website uses the SSL protocol, with 128-bit encryption (the most powerful today), for secure online trading. This encrypts all your personal information, so that it cannot be read or modified when transferred to the Internet. The Secure Sockets Layer (SSL) protocol is currently the global standard on the Internet for the certification of websites for web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the acceptance software, thus protecting personal information during transport. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been modified during transport. In addition, we restrict access to your personal data only to those employees who need to know it in order to fulfill their professional duties. They will process your personal data solely in accordance with our instructions and are committed to respecting confidentiality.

Transmission of data to third parties

Our company undertakes not to sell, rent or in any way publish or disclose the personal data of its customers to any third party. We may only transfer personal data of users to legal or natural third parties if:

A. Customers have been given explicit consent to the transfer of personal data.

B. The transfer of personal data to legal or natural persons cooperating with our company becomes necessary for the realization of the wishes and orders of the customers within the framework of the contract between us. Legal and natural persons cooperating with us have the right to process users' personal data only to the extent that it is absolutely necessary for the implementation of the contract.

C. It is required for compliance with the relevant provisions of the law and with the competent authorities only.

Period of keeping your personal data

We retain your Personal Data as needed to fulfill the purposes set out in this Privacy Policy. In particular, your data as a registered user is retained until you decide to delete it. The data necessary for the execution of the contract of sale of a product are kept for as long as is necessary to complete the conclusion, including a period for the exercise of any legal claims from the contract as well as legal obligations of a tax nature of our company. In order to serve your requests as Customers, the processing will last until the answer to your request is completed.

We will retain your personal data for as long as you subscribe to our Newsletter on our website and until our email communication is completed. We delete your personal data after the revocation of the consent given or after one (1) year has elapsed since the last information or communication message was sent by e-mail.

Cookies

Our company uses “cookies” technology in order to ensure your optimal navigation on our website. “Cookies” are small text files that contain information that is stored on your computer's hard drive when you browse our website and can be removed at any time. We use “cookies” to be able to distinguish you from other visitors, to record your IP address and the way you use our website, and to facilitate your access to all the functions of our website. The use of “cookies” allows us to collect information for statistical and advertising purposes, but mainly to personalize your browsing experience, saving your preferences. No cookies are placed on your devices, except for the necessary cookies, without or before you give us your consent. You have the ability to disable cookies at any time, easily, through the browser options, but if you do, we will not be able to record your purchases or allow you to purchase from the website / or we will not be able to provide you with optimal access to all the functions of our website. All statements of consent for cookies provided through our website are kept also in writing and stored in a safe place. Finally, we would like to inform you that every 12 months since your last entry on our website, the consent that may have been given will expire and a new one will be requested.

Newsletters

Our company sends newsletters to the users of our website at regular intervals. By creating your profile on our website, you are automatically included in the list of recipients of newsletters to the e-mail that is declared. In each newsletter you have the possibility to interrupt if you wish to send the newsletter to you, with a link at the end of each e-mail. Finally, our company reserves the right to delete any recipient from the newsletter lists. For any issue that may arise and for any relevant information regarding the operation of the prospectuses, please contact us. The update from barok.com.gris done only if you select it and for as long as you wish. On the contrary, in case you have placed an order on barok.com.gr , we will send automated informative e-mails regarding the progress of your order.

There is no way to deactivate these updates, the sending of which is a prerequisite for the correct development of your order. We invite you to take care of these e-mails so that they can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.

The company is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) for delivery. The newsletters may end up in the spam folder, so please check regularly that they are not stored there.

Messages in contact form

By submitting your message in a contact form to our company and by clicking ("checking") on the "CONSIDER" indication, you accept the terms regarding the use of your e-mail and your name by our company. We undertake not to use this information for commercial purposes by transferring it to third parties. In case you do not want to keep your personal information that we acquired through the use of the contact form, you can request their deletion.

E-SHOP

You have the option to choose to place an online order as a simple guest-customer. In this case, your personal data will be kept in the archive of our online store until the completion of your order, with the exception of the transaction data that will be maintained for as long as the applicable tax legislation provides and for as long as it takes to execute the contract of sale.

Links, Hyperlinks & Banners

We would like to inform you that the website may contain links to other websites. This Policy does not apply to data collected through another website and to practices of companies that we do not control. We are not responsible for the terms of management of your personal third-party website data and we recommend that you read the Privacy Policy of each website you visit.

Children privacy

We do not knowingly process any information from any person under 15 years of age. Our website is for people over 15 years of age. If you are under 15 years old, do not use or provide any information on this site. If we find that we have collected or received personal data from a child under the age of 15, we will delete that information unless express consent or authorization has been given by the child's guardian.

Your rights

We respect your right to access, correct, request deletion or request restriction of the use of your personal data as required by Regulation 679/2016 GDPR.

• - You have the right to know what personal information we hold about you and to request the portability of your information. We will provide you with a copy of your personal information in a structured, widely used and readable form upon your request.
• - If your personal information is incorrect or incomplete, you have the right to request an amendment or correction.
• - You may request that we delete your personal information to the extent that it is not necessary for the purpose of processing or when we no longer have the legitimacy to process it.
• You have the right to withdraw your consent to the processing of your personal data when it is based on your consent.
• - You have the right to request a restriction on the processing of your personal data and to oppose its processing, to the extent that the processing is not based on the fulfillment of a contractual or legal obligation on the part of our company.

You can exercise your above rights by requesting to the e-mail address of our company info@barok.com.gr. The period of completion of the respective request is 30 days and there may be an extension of this request, following your notification.

Right of termination

According to Regulation no. 679/2016, you have the right, if you consider that your rights regarding the protection of your personal data are violated, to file a complaint with the Hellenic Data Protection Authority. http://www.dpa.gr/.